1. Sura perform's performs 4 Typetypes of changes in ServiceNow: 1. Normal, 2. Standard, 3.emergency. & Emergency, and 4.accelerated Accelerated. Standard Changes creationchanges are only done client Chillimade by clients in Chili and colombiaColombia Teams.Other The other three changes are done by
IBM Wintel. Normal Chage shoudchanges should be Plan changes, Emergency chagechanges are to resolve a major incident, acceleratedand Accelerated changes will be asare usual task Ittasks and will not Presesntingbe presented on CAB.

2. Mostly the Change ManagemetManagement team and SAM will create changechanges. IBM Wintel will be create Change with coordinatechanges in coordination with SAM. All authorizeauthorized change approval will takebe taken care of by SAM and change mangaement Teamthe Change Management team.

3. In order to creation ofTo create a change need to fill uprequires completing all RED mark fieldmarked fields and mentionmentioning the server deatilsdetails in confougurationconfiguration item. If the server name is not found on configuration item, we will check with client
to add the server in CMDB. Meanwhile, we can manullymanually add the server in the description filed.

4. ChangeThe change creation process will be the same for all the changechanges; only typetyping the field that needneeds to change.Task A task will be create automatically whilebe created when all approvalapprovals are in place. We can also manually create a task for respective teamteams.
As wellIn addition, we can modify the owner group for a task after all authorizeis approved. To Close a task, need to attacha correct screenshot needs to be attached.