To:​ All Managers
From:​ Mark Sanchez <marksanchez@zycamindustries>
Subject: Improving Reference-Checking Procedures

With our recent increase in hiring, many of you are reviewing candidates’ applications and their references are being checked. Our CEO has asked me to provide all managers with guidance on how to check references to obtain the best information.

Generally, the two ways to check references are by calling or to make an inquiry by writing. Calling is preferred because itsit's easier, can be done more quickly, and calling can reveal more. The main advantage of calling is that people will often provide more valuable information over the phone then they would in writing. However, writing does provide stronger documentation. Which, which can be used to prove that you did your homework. References from former employers are likely to be more valuable than personal references, and can help avoid negligent hiring claims. Educational references should also be checked when necessary.

When calling to check references, several important steps should be followed to obtain the best information:
• Call once to schedule the reference check, then call back when you said you would.
• Plenty of time for the call should be allotted.
• Ask only about job-related information, do not ask inappropriate questions.
• Good notes should be taken, especially in relation to the candidate’s former employment.
• At the end, you should summarize and thank the reference for the information.

By following these guidelines, meaningful information can be obtained that will help you make the best hiring decisions.

Mark