Please pass along my heartfelt appreciation and gratitude to all the staff members, especially the Customer Service Representatives at the Dialog Iconic Centre in Colombo. I have always been pleasedsatisfied with the service I have received at this respective branch. During my last visit recently, I was pleased to see their selflesshow selflessly and genuine servicegenuinely they provided their services during this critical time to ensure their customers' needs are met.

During my last visit to the Iconic Centre, I noticed that they strictly followed the health guidelines and precautions. However, I was concerned to see the high volume of Customerscustomers packed within the premises. This is unsafe for the customers and your staff and should be avoided in the future, especially during this timesuch times when the country sees a dramatic surge in cases.

Also, as a true-heartedwhole-hearted customer of Dialog Axiata, I place my humble request to kindly give your staff members the necessary consideration they deserve and the maximum protection possible. During this time, wherewhen the Health authorities of Sri Lanka hashave raised concerns of acceleratedfor the accelerating disease spread throughout the country and thatsince the susceptibility of younger people to develop the virus has dramatically increased, I firmly believe that prioritizing the safety and well-being of the staff members, and your Customerscustomers is crucial.

Thus, implementing remote services tofor the customers will be highly appreciated.