Communication is very necessary in life because every individual needs human communication. But in this digital era, communication technology is growing very rapidly. WeNow, we not only communicate by meeting face to face, but can also communicate through existing digital media. Then, whatWhat does digital media provide to make it easier for humans to communicate? Digital media provides various platforms as social media, such as Facebook, WhatsApp, Instagram, YouTube, Twitter, and others. From all of these platforms, WhatsApp is a multi-platform that is often to used and makes it easier for humans to exchange information by online. According to a data update on July 16, 2020, WhatsApp ranks third as an application that has active users and active user accounts. WhatsApp was founded in 2009 by former employees of Yahoo!, Brian Acton and Jan Koum in 2009. Koum managed to createdeveloped the app and named the appit WhatsApp to sound like the phrase "what's upup?".